Customer Satisfaction Towards the Electronic Services Provided by the Ministry of Labour in 2014

In continues efforts to enhance its cooperation with all concerned groups and to strengthen special relationships with them, MOL has created this questionnaire to measure the satisfaction level of the website and e-services by getting to know your opinions, determine needs and requirements. Moreover, your positive responses and honest true answers will play the biggest role in supporting MOL to implement continuous improvement initiatives
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Personal Informations
1 . Role/ Position



2 . You communicate with the Ministry as a




Assessment Axes
3 . To what extent you are satisfied with the channel of service (website):




4 . To what extent you are satisfied with the channel of service (Service Center - TASHEEL):




5 . To what extent you are satisfied with the channel of service Call Center):




6 . To what extent you are satisfied with the channel of service (Social Media Networks):




7 . To what extent you are satisfied with the channel of service (Mobile Applications):




8 . To what extent you are satisfied with the channel of service (e-Netwasal Services)




9 . To what extent you are satisfied with the channel of service (Ministry Offices):




10 . To what extent you are satisfied with the channel of service (TASHEEL Electronic System)




11 . . Do you want a new channel of service? If yes, Please indicate the name of the channel in the “Others” box:

12 . Have you used an electronic service during the current week / month? If yes, please specify in the “Others” box:

13 . To what extent you are satisfied about the electronic service provided in general? And To what extent you are satisfied about the website in terms of (the available services)?




14 . To what extent you are satisfied about the electronic service provided in general? And To what extent you are satisfied about the website in terms of (Design)?




15 . To what extent you are satisfied about the electronic service provided in general? And To what extent you are satisfied about the website in terms of (Content)?




16 . To what extent you are satisfied about the electronic service provided in general? And To what extent you are satisfied about the website in terms of (Updated Data and Information)




17 . To what extent you are satisfied about the technical applications used in providing information and services through the counter of service?




18 . . To what extent you are satisfied about the technical applications used in providing information and services through the call center?




19 . The level of marketing electronic channels and services offered makes me continuously familiar with the latest developments:




20 . . I trust using the available electronic services:




21 . Where do you prefer to get the services of the MOL?







22 . To what extent you are satisfied about the MOL way in dealing with the complaint made about the electronic services?




23 . To what extent you are satisfied about the MOL dealing with the submitted suggestion?




Remarks
24 . Please enter a remark or suggestion